Hello.

We're not going to make you listen to an endless series of “press a button” robots or keep you from speaking with real people. We're human, and our team members actually WANT to help.

Best of all, our customer service is available during extended hours to assist you when you need it. Whether you're an early riser or prefer to handle things later in the day, we're here to help during our convenient hours of operation.

UWFS customer service is available Monday to Friday from 8:00 AM to 10:00 PM ET, and on weekends from 10:00 AM to 2:00 PM ET. Live chat support is available Monday to Friday, from 8:00 AM to 8:00 PM ET. You can also contact us via secure message in the UWFS app. We aim to respond to all email and secure message inquiries within 24-48 business hours.